Customers will see your reply as Uber Eats push notifications, an in-app banner and on your storefront. Today, we enable restaurants to respond to reviews submitted by customers. Go to Uber Eats Manager > Orders > Incomplete > Message Example 3: Replying to customer reviews Send an apology message along with a discount to encourage them to order from your restaurant again.

Things happen, and for whatever reason you might have to cancel a customer’s order. Go to Uber Eats Manager > Orders > Incomplete > Message Example 2: Messaging a customer for cancelling their order You can also give the customer a discount for their next order to encourage them to try you again. Show them that you care by sending an apology message. It is frustrating for customers when restaurants miss their order. Here are some more detailed examples: Example 1: Messaging a customer for missing their order Restaurants can also optionally grant a promotion, which will be valid for 30 days only for that customer on a future order with the same restaurant. Restaurants can now directly reach out to customers when they have a Missed or Cancelled Order via Uber Eats Manager. Drive better customer retention by directly remediating bad experiences.

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